Government and private organizations alike have a need to know what their strengths and risks are. Find your industry to see how we could help you.
There are two easy and convenient license options. Hover on the circles below to get the details for each.
Use Snapshotz to self-assess if your organisation meets the requirements of the ISO 18295: 2017 customer services standards and to understand your position against world best practice.
Use Snapshotz to gain the ISO 18295: 2017 customer services standards and Snapshotz accreditation through a certified Snapshotz consultant.
The Snapshotz assessment is broken down into eight main categories and 30 bite-sized measures, each containing a series of focused questions.
Snapshotz delivers detailed reports to empower you to deliver better CX and benchmarks your organization against over 2500 worldwide enterprises.
Once the assessment process is completed we’ll deliver detailed reports showing what you’re doing great and where you could do better. For example, you can make notes and assign tasks for tracking at a later stage with the task management report. You also have the option to compare progress from one assessment period to another and different teams or geographical units across the organisation and over time. The data on the reports is customised and private, arming you with the power to improve your CX delivery. All our reports are included in the purchase price of your Snapshotz licence.
Created in 2009, Customer Services Audit has headquarters in Auckland, NZ, and services customers in over 35 countries.
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